Effective date: October 20, 2026
These terms govern use of the Thumb Technologies website and our customer support SMS program. Thumb Technologies is the business name of Thumb Technologies Group LLC.
Our website provides information about our IT services. Submitting an inquiry does not establish a managed services agreement or guarantee service availability or response times. Purchased services are governed by the applicable proposal, service agreement, or other written agreement.
Thumb Technologies offers SMS messaging for existing and prospective customers who want to communicate about IT services, support requests, troubleshooting, appointment scheduling, and service updates.
This program supports individual customer conversations. It does not enroll you in promotional or bulk marketing messages.
You may request text communication by contacting us by text or by providing permission during a telephone or in-person conversation.
When you initiate a text conversation, we use your number to respond to that inquiry. We obtain permission before sending messages beyond the scope of your request.
Consent to receive text messages is voluntary and is not a condition of purchasing services.
Message frequency varies based on your inquiries and service needs. Message and data rates may apply according to your mobile carrier plan.
You may opt out at any time by replying STOP. You may receive a final message confirming your opt-out. After opting out, contact us by telephone if you need further assistance.
Reply HELP for assistance, or call Thumb Technologies at 989-246-8889.
Text message delivery depends on mobile carriers and network availability and is not guaranteed. Carriers are not liable for delayed or undelivered messages.
SMS is not an emergency service and is not continuously monitored. Any contractual support response commitments are governed by your service agreement.
Our collection and use of personal information are described in our Privacy Policy, available through the Privacy Policy link in our website footer.
Mobile phone numbers and SMS consent information are not sold or shared with third parties or affiliates for marketing or promotional purposes.
Do not use our website or messaging service for unlawful, abusive, fraudulent, or harmful activity. Do not send passwords, authentication codes, or sensitive financial information by text.
We may update these terms or modify the messaging program. Updated terms will be published on this page with a revised effective date.
Thumb Technologies Group LLC
Doing business as Thumb Technologies
Phone: 989-246-8889
Website: https://thumbtechnologies.com
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